FREQUENTLY ASKED QUESTIONS

See the User Set Up guide on the website.

There are two options. 

• Auto-populate Function – we request your records from your Provider on your behalf and upload them to your App upon receipt, or you request your records and then forward them to us. Before you use this function, you need to set up your Care Team. This can be found within the My Records page. Follow the prompts and repeat for each relevant medical Provider who holds your records. Once you have set up your care team, the Auto-populate Records toggle can be found at the bottom of the Summary page. Again follow the prompts. You can amend the pre-text email and select which email account you wish the request to be made from.

  If your Provider sends the records back to you but does not copy them to infocollect@maihealth.app as requested, you can forward them directly to us at infocollect@maihealth.app and we will upload them for you. You will need to include the unique code from the original information request email and the Provider name in the subject line. This ensures your records are correctly identified and filed.

• You collect and upload your records yourself -The App will prompt you through this. You can upload your records as photo's, or documents (PDF preferred format) and save however is easiest for you. We recommend saving by Speciality but you may prefer to save by year or date. We recommend saving your historical information as a single document for each Provider eg GP pre 2025 or by year GP 2000, GP 2001 GP2002 and so on. Once you have the App set up, any new doctor visits/appointments can be saved individually as visits - the App will prompt you when saving to choose between saving as document or a visit. 

Yes, however we recommend smaller batches of 2-3 files if they are large files. You can try up to 6-7 files at once for smaller files. The App will post an error code if the files are too big for multiple record uploads.

Under the Privacy Act 2020 and the Health Information Privacy Code 2020 all healthcare providers must disclose your personal information to you upon request. We recommend you use the following format when requesting your records.  

Hi Dr X/Specialist,

Hope you are well. 

I have signed up to the mA.I Health™ app and am consolidating all of my health records across all of my healthcare providers. 

Please send all of my health records including blood work, scans, test results, doctor’s notes, vaccines (if applicable) and all correspondence to me as a pdf using the unique reference I.D.[xxxxxxxxxxx] in the subject line. 

If you copy your response to infocollect@maihealth.app (cc’d above) my information will load into my app automatically. mA.I Health™ is ISO/IEC 27001 certified. I have authorised mA.I Health™ to collect my health data from you. 

I am making this request under my right of access to my health information under the Privacy Act 2020 and the Health Information Privacy Code 2020. I consent to the electronic transmission of my records and release your practice and its staff from any liability arising from emailing them to me and to mA.I Health™ in response to this request. 

Thanks for your co-operation.

Regards,

[Name]

Cc mA.I Health

Yes absolutely. Moving within New Zealand will have no impact at all. Moving to a new country may require an update to your payment method. 

If you use the suggested request format, your Provider will be obligated under Privacy laws to give you copies of your complete medical history.  

The App allows you to share your files with whomever your choose. You just access the information you want to share and select the share icon.  

You can set up Invitees who will have full access to your App. Select the more button at the bottom right of the Summary screen, then select Settings, then Account Management. Scroll down until you see Invitee. Add the email address of anyone you want to have access to your App. See the User set up Guide link above for more information.

Select the more button at the bottom right of the Summary screen, select Settings, then Account Management, select Add another account and follow the prompts. Note you will need a separate email for each child to set up an account for them. Once you have created your child’s account, go to Account Management while inside their account and set yourself up as an Invitee. This ensures you can access and switch between your account and theirs easily. See the User set up Guide link above for more information.

Our AI is contained within the App. It is not connected in anyway with any other AI Chatbots. It is not open source, like ChatGPT or Gemini, such that it does not access information from or share information with the internet. It is restricted solely to your account and operates within the tight security constraints of the App. Our AI does not search the internet for answers to your queries. Your data cannot and will not be shared outside your App - it is available only to you.

• When you upload your medical records/information, the AI reads/scans the document before saving to your App. This allows the AI to then recall any information contained within your saved files. For example, you save your vaccine history but forget or didn't realise you had a tetanus vaccine that was detailed in your saved GP files. You search “when was my last tetanus vaccine”, the AI will respond “your last tetanus vaccine was on 14 November 2017.” and provide a link to the document confirming those details. Or, you recall you had hip surgery more than 10 years ago but can't remember the exact date or who the doctor was. Search Hip Surgery and the AI will bring up links to the documents detailing that surgery.

• The functionality of the search will improve as we grow and ultimately will be a verbal prompt. In the future we may also be able to respond to queries that involve interpreting your health information - rather than retrieving it – like “can I take ibuprofen given my current medications” once we've completed the necessary clinical and regulatory review.

You can set reminders for your medication. You can sync your medications to your main calendar and set your reminders there. We will work on vaccine and procedures reminders as we further develop the app.