mA.I Health™ Limited
Terms and Conditions of Use
These Terms and Conditions of Use was last updated on 10 October 2025
About these Terms and Conditions of Use
1.1 These are the Terms and Conditions (Terms) governing the use of the mA.I Health™ app (App). The App is owned and operated by mA.I Health™ Limited (we, us, and our). In these Terms, “you” refers to an account holder to the App.
1.2 We are committed to protecting your privacy. These Terms incorporate our Privacy Policy which sets out how we collect, store, use and disclose the personal and health information that you provide to us through your use of the App. By agreeing to these Terms, you also agree to our Privacy Policy.
1.3 The App is made available via the App Store through a license (License), and it is not sold to you.
1.4 If you have any questions relating to these Terms, you can contact us at enquiry@maihealth.app
1.5 Acceptance
1.6 By downloading, accessing, and/or using the App, you agree to be bound by these Terms (which includes our Privacy Policy). The Terms takes effect from the date that you download the App. If you do not accept these Terms, then you must not access or use the App.
1.7 We may update our Terms from time to time, and will notify you of any changes via a push notification on the App. Your continued use of, or access to, the App following the posting of any changes constitutes acceptance of the updated terms. If you do not agree to any updated terms, you must cease using the App and notify us.
Key definitions in these Terms
2.1 "Personal information" means identifiable information about an individual, such as their name, email address, date of birth and so on.
2.2 “Health information” means health information and records about an individual, including health information obtained from a Provider (for example, medical notes, records and prescriptions).
2.3 “Information” means personal information and/or health information (as the case may be) uploaded or inputted into the App.
2.4 An “adult” is a person 18 years or over.
2.5 A “child” is a person under 18 years old.
2.6 References to “parent” means a parent or guardian of a child.
2.7 An “account holder” means a person who has created a Personal Account or a Sub-Account (as defined below) in the App.
2.8 A “user” means any user who creates or accesses an account to the App.
Our platform
3.1 The App is designed solely as an information repository platform. It allows you to upload, store, search for, retrieve and share health-related information and records which you have obtained from health, well-being or disability service providers (Providers) about you (if you are an adult), or about your child (if you are the child’s parent) (Services). The App does not provide any form of health analysis, diagnostic tools, medical advice, or personalised user services.
3.2 You must register an account on our App before accessing it.
Scope of the License
4.1 We grant you a non-transferable, limited and non-exclusive license to use the App on any compatible mobile device that you own or control, on the conditions set out in these Terms.
4.2 These Terms will govern any upgrades provided by us that replace or supplement the original App (unless such an upgrade is accompanied by its own terms and conditions).
Account types
5.1 The following types of accounts under the App can be created:
5.1.1 Personal Account: if you are aged 18 years or over, you may create an account for yourself to store and access your own health information (Personal Account Holder).
5.1.2 Sub-Account: if you are a Personal Account Holder and a parent of a child under the age of 18, you may create an account for your child or an account for each of your children (a Sub-Account). By doing so, you will be able to store, manage and access the health information of that child via your own account.
Account Sharing
6.1 Access to accounts can be shared by account holders:
6.1.1 If a Sub-Account has been created by a parent who is a Personal Account Holder, and the other parent is also a Personal Account Holder, the parent that created the Sub-Account may give access to the other parent by inviting them from the child’s account to access that child’s account. Once invited, the other parent will also be able to access (and store and manage) the child’s account through their own account.
6.1.2 Any Personal Account Holder who creates an account for a child or who has access to a child’s account does so subject to agreement to our Terms and Conditions.
6.1.3 If a parent would like their child to access, store and manage their own health information, then after downloading the App, the child needs to log-in using the email address and password the parent used to create the Sub-Account.
6.1.4 Once a child logs in to their account (i.e. a Sub-Account), each parent will continue to be able to store, manage and access each child’s health information from within their own account. However, a child will be able to change the password to their account to disallow their parents’ access to their account (and their health information).
6.1.5 If the child is aged 16 or over, and each parent continues to access, store and manage that child’s health information via their own account, then each parent confirms that they have the consent of that child to continue to upload, store, access, share and manage their Information.
6.1.6 Before your child turns 16, we will notify the parent that created the child’s Sub-Account of new pricing that applies to the Sub-Account.
6.1.7 When a child turns 18, that child can review the invitees to its Sub-Account (e.g. one or more parent) and retain or remove any or all invitees.
6.1.8 If you are a Personal Account Holder, you may give access to another Personal Account Holder (e.g. your spouse/partner or adult child) by inviting them to have full access to your own health information. By doing so, you consent to your spouse/ partner and/or adult child to have full access to your own health information. You can revoke this access at any time by uninviting them.
Creating a subscription
7.1 Subscription details:
7.1.1 We offer a monthly recurring subscription (each a subscription period) as follows:
(a) Adult account pricing ($/ month): $3.99 (GST inclusive).
(b) Child’s account pricing if the child’s account was created by a parent of the child and is a Personal Account Holder ($/ month per user):
(i) Cost for each child’s account (aged under 16): free.
(ii) Cost for each child account (aged 16 and 17): $3.99 (GST inclusive).
7.1.2 Child’s account pricing is only available:
(a) where the parent who created the child’s account maintains an active paid subscription as a Personal Account Holder; and
(b) if the number of children’s accounts created by the parent does not exceed 3 accounts.
7.1.3 If you sign up for a 12 month subscription, the first month is free.
(a) This means you will be billed for 11 months ($43.89 (GST inclusive)) but receive 12 months of service.
(b) This offer is available once per user and applies only to upfront annual subscriptions.
7.2 By creating an account, you subscribe to use our Services.
7.3 Your subscription starts (and we will charge your credit card or debit card) when you install or access the App and signal your acceptance of these Terms. You will be charged on the same day every month for the duration of your subscription. Payment is made through the App store.
7.4 Your subscription fee is non-refundable unless required by law. If you cancel your subscription before the end of a subscription period you will continue to have assess and use of your account until the end of that subscription period. Your access and use of the App will be cancelled at the start of the next billing month.
7.5 Your subscription will automatically renew on a monthly basis until you cancel your subscription, provided you continue to pay the monthly subscription fee on time.
7.6 Payment details: You agree that the details of your credit or debit card, will be retained by us and/or any third party acting on our behalf, for the sole purpose of processing your subscription payments. Please ensure that your billing information is correct to prevent your subscription from lapsing.
7.7 Subscription price: Your subscription fee is inclusive of GST. We may change the subscription price at any time by giving notice to you via a push notification in the App. However, the price in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, (even if we increase prices for new customers). However, new prices may apply to renewals or new subscriptions.
7.8 If you don’t pay your subscription fees: Your right to use the App is conditional upon you paying your monthly subscription fees on time. If we do not receive a subscription payment for a given month, we may suspend your subscription and your access to the App until we have received the payment.
7.9 Account holder responsibilities: As an account holder, you take responsibility for fully controlling how your subscription is managed, who can access it, and all activities that occur under that account. Each parent is individually and jointly responsible for all activities that occur under a Sub-Account, including the activities of all users of the Sub-Account.
Use of the App
8.1 When using the App, you (and each user) must:
8.1.1 do so for personal, non-commercial purposes only;
8.1.2 do so for a lawful purpose only;
8.1.3 follow any reasonable directions given by us;
8.1.4 not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any aspect of the App;
8.1.5 not disable, avoid, or circumvent any security or access restrictions of the App;
8.1.6 do so in accordance with applicable third-party terms of agreement; and
8.1.7 not submit, upload or add User Content that violates the law, infringes anyone’s intellectual property rights, violates anyone’s privacy, or breaches any agreements you have with others.
8.2 You are responsible for keeping your personal information up to date, and providing true, accurate and complete information to us when setting up an account.
User Content uploaded to App
9.1 The App allows you to upload, store, search for, retrieve and share health-related information and records you have obtained from Providers.
9.2 If you request your (or your child’s) health information from a Provider via the auto-populate function in the App, the App may access data from your email account in your email application via APIs or standard protocols, for the purpose of uploading information you receive in an email from a Provider to the App. The App can only access the data linked to the temporary unique identifier code (and which is not linked to the user) that is generated by the auto-populate function when the data is sent to the email address infocollect@maihealth.app The unique identifier code expires after 30 days, meaning if you request health information from a Provider using the auto-populate function and the Provider does not email you that information within 30 days, any information received after 30 days cannot be uploaded to your account using the unique identifier code. In that case, you will need to request that information again with another unique identifier code. A unique identifier code cannot be used for multiple Providers – a separate unique identifier code must be generated for each Provider.
9.3 You may choose to share health information with your (or your child’s) Provider or any other person, via email. The sharing of information between you and a Provider or any other person is restricted to the information you select to be shared. Once you send that information via email it is no longer within the security and encryption framework of the App.
9.4 All information that you or any user uploads to the App, including Email Content, is referred to as “User Content”. We do not endorse the contents of the User Content, and do not check its accuracy, completeness and reliability. We do not have any liability or responsibility to you or to any third-party in relation to the User Content, and your access to, use of and reliance on the User Content is at your own risk and subject to any relevant third parties’ terms and conditions and applicable laws.
9.5 By uploading User Content to the App:
9.5.1 you represent that the User Content is yours, or you have obtained it lawfully and have the right to use it, and that the User Content complies with these Terms; and
9.5.2 you grant us the right and license to store, use, access and share such User Content on the App to provide our Services to you.
Data Sharing
10.1 We may disclose or transfer your Information to third parties in accordance with our Privacy Policy, including to third-party service providers located outside New Zealand. For details of the circumstances when your information may be disclosed or transferred to third parties, please refer to our Privacy Policy.
Warranties
11.1 Our Services are made available to you on an “as is” basis. Subject to clause 11.2, all conditions, warranties, guarantees, descriptions, representations and statements as to fitness or suitability for any purpose, workmanship, tolerance to any conditions, merchantability or otherwise, express or implied, (including ay implied warranties of non-infringement), are expressly excluded to the fullest extent permitted by law.
11.2 Nothing in these Terms is intended to contract out of the provisions of the Consumer Guarantees Act 1993 or Fair Trading Act 1986, except to the extent permitted by those Acts.
Security
12.1 Security safeguards: We have invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. While we have taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We do not guarantee to you or any user that you or any user will have any recourse to edit, delete, or recover any User Content that you have submitted, uploaded, stored or added to the App. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our Services until you verify that access was by an authorised user.
12.2 Account security features: We may introduce security features to make your account more secure, such as multi-factor authentication. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.
12.3 Your security responsibilities: You are responsible for protecting your username and password from getting stolen or misused. Our App has minimum password standards, but you will need to ensure that your passwords are very strong and not easily guessable. If you know or suspect that anyone other than you knows your username, password or other piece of security information then you should change your password immediately, and promptly notify us by email.
Maintenance and Support
13.1 We reserve the right to modify, add, or remove parts of the App at any time. We may introduce improvements and new features from time to time into the App, some of which may be made available immediately.
13.2 We strive to maintain the availability of our Services, and provide online support, but we do not promise that our Services will always be available. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but cannot guarantee it.
13.3 We will not be liable to you or to any third party for any modification, change, suspension or discontinuance of the App or any part of it.
Limitation of liability
14.1 To the maximum extent permitted by law, and except where your loss is caused by our gross negligence, fraud or wilful misconduct:
14.1.1 We, and our affiliates, agents, contractors, suppliers, service providers or licensors will not be liable to you for any injury, harm, loss, claim, or any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of or corruption of data (including the personal and health information you upload to the App), replacement costs, damage to reputation, legal or compliance issues, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from or relating to these terms or your use of the App, including, but not limited to, any errors or omissions in any User Content, even if we have been advised of the possibility of such damages.
14.1.2 We will not be liable to you or any user (including for any failure to provide the Services) as a result of any event that is beyond our reasonable control. Such events include, by way of example, internet/ connectivity failures, telecommunications or equipment failures, or the acts or omissions of any third party, including any unauthorised access to, or interference with, our Services, systems or networks (Force Majeure). In such event, we will notify you within a reasonable time, use reasonable endeavours to overcome the Force Majeure, and continue to perform our obligations to the extent practicable.
Our total aggregate liability to you for all damages will not exceed the fees paid by you to use the App in the 12 months immediately preceding your claim. Indemnity
15.1 Indemnity: Subject to clause 15.2, you shall indemnify us our agents and affiliates from and against any and all third-party claims, liabilities, losses and expenses (including legal costs on an indemnity basis), due to, arising out of or in connection with, your:
15.1.1 use of the App;
15.1.2 breach of these Terms; or
15.1.3 violation of any law or the rights (including intellectual property rights) of a third party.
15.2 Your liability under clause 15.1 is limited to the extent that any claim, liability, loss or expense arises from our breach of these Terms, or any gross negligence, wilful misconduct, fraud, or material error that was solely our responsibility.
15.3 Cooperation: You acknowledge and accept that we may, at our option, control the investigation, defence and settlement of legal claims arising out of or in connection with your use of the App and you shall cooperate with us in respect of such investigation, defence and/or settlement where reasonably requested.
Intellectual Property
16.1 Nothing in these Terms gives you any ownership rights over the App, nor any aspect of the App.
16.2 Where you provide any suggestions or feedback to us about the App, you acknowledge and agree that we may freely use and disclose all such suggestions and feedback as we see fit for any purpose.
16.3 If you believe that any materials made available on the App infringes any third party intellectual property rights, please contact us on enquiry@maihealth.app with details of your concerns. We take the protection of intellectual property rights seriously and will investigate in accordance with our procedures.
Suspension and Termination
17.1 These Terms are effective until terminated by you or by us.
17.2 Your right to cancel your subscription: If you want to cancel your subscription, you must do so within 2 working days prior to the expiry of the monthly subscription period. Otherwise, you will be charged the subscription fee for the following month and your subscription will be valid for that month.
17.3 Our right to terminate or suspend: Your rights under these Terms will terminate automatically if you fail to comply or breach any aspect of the Terms.
17.4 If we reasonably consider in our sole discretion that you have breached any aspect of the Terms, we may immediately and without notice take all or any of the following actions:
17.4.1 issue a warning to you;
17.4.2 immediate, temporary, or permanent suspension or deactivation of your ability to use the App;
17.4.3 place any restriction on your access to the App (or part of it); and/or
17.4.4 disclose such information to law enforcement authorities as we reasonably feel is necessary.
Problems and feedback
18.1 If you have a technical problem, you can contact us at support@maihealth.app. If you have a general problem or complaint, you can contact us at enquiry@maihealth.app, We will endeavour to address your concerns.
18.2 If you have any feedback on how we can improve our Services, we’d love to hear from you. Contact us at enquiry@maihealth.app
Dispute resolution
19.1 Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us directly. If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration (or a tribunal, where appropriate), instead of in courts of general jurisdiction.
19.2 To the extent permissible in New Zealand, you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
19.3 You’re solely responsible for resolving disputes between you and each user.
General
20.1 These Terms will be governed by, and construed in accordance with, the laws of New Zealand.
20.2 These Terms (which include our Privacy Policy) constitute the entire agreement between us and you regarding your use of the App and supersede all prior arrangements, agreements and understandings between you and us.
20.3 Any delay or failure to enforce our rights under these terms does not mean we have waived those rights.